Terms of Service

1. Introduction

Vigilant Owl is a brand of Andrea Cintra Stelin D'Ambrosio, operating as a sole proprietorship registered in Switzerland. Our mission is to provide parents with insights into their children's online interactions while prioritizing privacy and independence.

2. Services Provided

• AI Monitoring: We offer AI-driven insights into group conversations on platforms such as WhatsApp, Discord, and Roblox.
• Privacy-First Approach: Our service captures only conversation sentiment and general trends, not specific messages or personal communications.
• Consent Requirements: All group members must provide explicit consent before monitoring begins.

3. User Eligibility and Registration

• Age Requirements: Parents or legal guardians must be at least 18 years old to register for Vigilant Owl.
• Account Creation: You must provide accurate, current, and complete information during registration.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials.

4. Consent and Privacy

• Group Member Consent: You must obtain explicit consent from all group members (or their legal guardians) before enabling monitoring.
• Data Collection: We only collect and analyze general sentiment data, not individual messages or personal information.
• Data Security: All sentiment summaries are encrypted and stored according to industry security standards.

5. Acceptable Use

Users agree not to:

• Use the service for unauthorized surveillance or monitoring without consent.
• Attempt to bypass or compromise our privacy protection measures.
• Share access to your account with unauthorized users.
• Use the service for any illegal or harmful purposes.
• Attempt to reverse engineer or extract data from our AI systems.

6. Service Limitations

• AI Analysis: Our service provides insights based on AI analysis and may not capture every nuance of human communication.
• Platform Support: We support specific platforms and may not be compatible with all messaging services.
• No Guarantee: While we strive for accuracy, we cannot guarantee the detection of all concerning content or behaviors.

7. Changes to Service

We reserve the right to modify or discontinue any part of our service with notice to users. Major changes will be communicated via email and require renewed consent if they affect privacy or monitoring capabilities.

8. Termination

We may terminate or suspend access to our service immediately, without prior notice, for conduct that we believe violates these Terms or puts users at risk.

9. Disclaimer of Warranties

While we strive to provide reliable digital safety insights, our service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our service will prevent all online risks or capture all concerning interactions.

10. Business Information

Vigilant Owl is a brand of Andrea Cintra Stelin D'Ambrosio, operating as a sole proprietorship registered in Switzerland.

11. Customer Service Contact Details

For any inquiries or support, please contact us at: info@vigilant-owl.org

12. Policies

• Refund Policy: Refunds are available within 30 days of purchase if you are not satisfied with our service.
• Cancellation Policy: You may cancel your subscription at any time through your account settings.
• Legal Restrictions: Our services comply with Swiss laws and are not available in regions where such services are prohibited.
• Promotional Terms: Promotional offers are subject to change and are valid for new customers only.

13. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

14. Cookie Policy

This website uses cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

15. Changes to These Terms

We may update these Terms periodically. If we make material changes, we will notify you by updating the effective date and posting the revised Terms on this page.

16. Governing Law

These Terms are governed by the laws of Switzerland.

17. Contact Information

For questions about these Terms of Service or our privacy practices, please contact us at info@vigilant-owl.org.

By using Vigilant Owl, you acknowledge that you have read, understood, and agree to be bound by these Terms.